Lost and found in Berlin - how to get your things back

Lost and found in Berlin - how to get your things back

What to do if you forgot something in the train, or simply lost it somewhere in Berlin.

Lost something in Berlin? You're not alone. Hundreds of thousands of lost items are found in Berlin each year. Here's what you have to get your things back.

Stolen objects

If your objects were stolen, you must report the theft to the police. If they are found by the police, they will contact you.

Lost objects in the train, tram or bus

If you lost something in the S-Bahn, U-Bahn, tram or bus, you must go to the BVG- und S-Bahn-Fundbüro. You can find more information here.

  • Where to go: BVG- und S-Bahn-Fundbüro, Rudolfstraße 1-8, Friedrichshain.
  • When to go: Wait at least 5 days, but no more than 6 weeks. Found objects arrive at the Fundbüro in around 5 days1. They are kept for 6 weeks1. If nobody comes to get them, they are sold in an auction1. Keys and personal documents are destroyed after 6 weeks.
  • Special instructions: Before going to the Fundbüro, look in their online database. When you go to the Fundbüro, bring an ID document with you. If you lost keys, bring a copy of the lost keys. This is how you prove that the keys are yours. If you find your things, you get them back immediately. You don't need to pay anything1.

If you lost something on a Flixbus bus, you must fill their lost objects form here.

  • Where to go: The lost and found form on the Flixbus website
  • When to go: As soon as you lost something on the bus
  • Special instructions: Fill the lost and found form. Flixbus will contact you if they find your things.

Lost objects on Deutsche Bahn trains

If you lost something on a Deutsche Bahn train, use their online lost property service. You can find more information here.

Found items are kept at the train station for 7 days. Items worth more than 15€ are then sent to the central collection point in Wuppertal1.

  • Where to go: The lost property service on Deutsche Bahn website
  • When to go: As soon as you lost something on the train. It can take up to 2 days for items to be returned to the station1. The items are kept at the train station for 7 days, and in Wuppertal for 70 days1. After 70 days, the found items are put on auction. You can find the auction dates here.
  • Special instructions: There is a fee of 5 to 35€ for getting your items back1. You can find the fee list here.

Lost objects at the Tegel airport

If you lost something at the Tegel airport, go to their lost and found office in Terminal A.

  • Where to go: Lost and found office, Terminal A, Tegel Airport
  • When to go: The Tegel airport keeps lost items for 3 months1.
  • Special instructions: Search their lost objects database before going. If you find your things, you must pay to get them back. You can see the price list here. If you don't live in Berlin, they can ship your items to you for a fee.

Lost passports and documents

If your personal documents were lost or stolen, report it to the police immediately1. The Berlin Police works with the Zentrales Fundbüro (see below). If they find your things, they will contact you directly.

If you lost your bank cards, cancel them as soon as possible. Many banks let you do this directly from their app.

If you lost your passport, report it to the police immediately, and to your local embassy.

Lost pets

Lost pets are kept at the Tiersammelstelle in Falkenberg. You can find more information here.

Lost packages

When you order a package, it's often delivered to a neighbour or nearby shop. The tracking number or the delivery slip often have more information. If you don't know where your package is, read this guide.

Other lost and found objects

Everything else goes to the Zentrales Fundbüro inside the Tempelhof airport. You can find more information here.

Rewards for finding something

If you find something in Germany, you are entitled to a reward1, 2, 3. The reward depends on how much the item is worth.

  • Under 500€: 5% of the value of the item
  • Over 500€: 25€ + 3% of the value of the item over 500€. For example, for a 1200€ item: 25€ + 3% of 700€ = 46€
  • Animals: 3% of the value of the animal

For objects found in the train or public transit, the rules are different:

  • Under 50€: no reward
  • Over 50€: half of the normal reward

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