How to get your DHL, GLS, DPD and Hermes packages

How to get your DHL, GLS, DPD and Hermes packages

Did your package get delivered to a neighbour, or not at all? Is it completely lost?

You're not alone! It's hard to receive packages in Germany. Even when you are home all day, your packages are often delivered to neighbours, nearby shops, or Paketshops1. I had to retrieve some packages in shops 3 kilometres from home. I also became an unofficial DHL Paketshop when the driver found that I work from home.

It doesn't matter if you use DHL, Hermes, GLS, Amazon Logistics or any other service. They are all pretty bad.

Where is my package?

Your package won't always be delivered at your door, even if you are waiting at home. The driver will not always ring your doorbell before leaving the package somewhere else.

You won't always get a delivery slip. Sometimes, you won't get any notification when your package arrives. You must use the tracking number to find your package. It's the most reliable way. I use paketda.de to track my packages.

Why are German delivery services so bad?

Delivery drivers have too much work, and are not paid enough. The drivers must deliver hundreds of packages every day for a very low salary1, 2. They save time however they can. This is why they don't ring your doorbell, deliver your packages to neighbours and forget to leave delivery slips.

How to get your packages every time

If you want to receive your packages reliably, don't use your home address.