If you must go to the Bürgeramt in Berlin, you must have an appointment. This guide shows you how to find an appointment, and what to do if there are no appointments available.

Avoid it

You don't always need to visit the Bürgeramt. You can do certain things online, or by mail. For example, you can deregister your address (Abmeldung) by email or by mail.

Book an appointment online

Your second step should be to visit berlin.de, select a service from the list of services, and click "Termin berlinweit suchen" to look for available appointments in all Bürgeramt locations.

Click this button to find an appointment anywhere in Berlin

Sometimes, there are no appointments. This is normal. Refresh the page every few minutes, and you will find an appointment. New appointments appear randomly during the day. There are more appointments during working hours. You don't need to check early in the morning1. You won't find more appointments at 7AM than at 10AM.

You can use a Telegram bot (@burgeramt_register_bot) to get a message when there are new appointments.

You should look for appointments in all Bürgeramt locations, not just the nearest one.

Useful links:

Multiple services in one appointment

You can do multiple things in one appointment. Select a Bürgeramt in this list, select multiple services from the list, and click "An diesem Standort einen Termin buchen".

Select multiple services from the list
Look for available appointments

Call 115

Call 030 115. This is the Bürgertelefon. You can ask about the Bürgeramt services, and ask for a Bürgeramt appointment. This phone line is also available in some other German cities.

They only speak German. You must wait a few minutes to talk to someone.

You will not get an appointment faster with this phone number. They have the same appointments as online.

Go without an appointment

Do not go to the Bürgeramt without an appointment. This is not possible in 2022. You can't go to the Bürgeramt without an appointment.

Try other Bürgeramt locations

You do not need to go to the nearest Bürgeramt. You can go to any location in Berlin. However, you can't go to a Bürgeramt in Brandenburg.

Pay someone to do it

Relocation consultants can book the appointment for you, and go to the Bürgeramt with you. If you don't speak German, this is a good idea. Red Tape Translation, Booka Local and Amtio offer this service.