How to get a Bürgeramt appointment in Berlin

If you must to the Berlin Bürgeramt, you need an appointment. This guide shows you how to get one.

Book an appointment online

Choose a service in the list of services, and click “Termin berlinweit suchen”. Termin buchen
Click this button to find an appointment anywhere in Berlin

If there are no appointments, try again every few minutes. Most new appointments appear during working hours. There are more appointments in the morning, between 8:00 and 11:00.1 Look for appointments everywhere in Berlin, not just near you.

The Bürgeramt does not release all available appointments online. Some appointments are only for people who call 115. Other appointments are only given by Bürgeramt employees.2

Use my appointment finder

To register your address, use my Anmeldung appointment finder.

Connecting to the appointment finder…

Checking again in {{ secondsToNextMessage }} {{ secondsToNextMessage > 1 ? 'seconds' : 'second' }}.

Looking for appointments...

Call 115

Call 115 between 7:00 and 18:00.3 This is the Bürgertelefon. They can find you a Bürgeramt appointment, even when there are no appointments online.2

They only speak German. You must wait a few minutes to talk to someone.

Email the Bürgeramt

Email your local Bürgeramt, explain what you need, and ask for an appointment. If your situation is urgent, include a proof. You might get an appointment faster, even if there are no appointments online.4 They usually reply in 1 or 2 days.

How to contact the Bürgeramt

Go to the Bürgeramt in person

If your situation is urgent, you can go to the Bürgeramt in person. They will help you on the same day, or give you an emergency appointment. For example, if you need documents to travel soon, you can go in person.6

If your situation is not urgent, ask for an appointment by email. It’s faster.5

Pay someone to go for you

Relocation consultants can book the appointment for you, and go to the Bürgeramt with you. If you don’t speak German, this is a good idea. Red Tape Translation and Booka Local offer this service.

More tips

Pick any Bürgeramt

You can go to any Bürgeramt in Berlin, not just the one near you. The ones in central neighbourhoods are busier.2 You can’t go to a Bürgeramt in Brandenburg.

Use online services

You can do some things online, and avoid a Bürgeramt visit. For example, you can deregister your address (Abmeldung) by email or by post.

Multiple services in one appointment

You can do multiple things in one appointment:

  1. Select a Bürgeramt in this list
  2. Select multiple services from the list
  3. Click “An diesem Standort einen Termin buchen”.
Berlin Bürgeramt list of services
Select multiple services from the list
Berlin Bürgeramt multiple appointments at once
Look for available appointments

How to contact the Bürgeramt

If you have a problem, email the Bürgeramt. They usually reply a few days later. Sometimes it takes a few weeks.

To contact the Bürgeramt:

  1. Find your local Bürgeramt
  2. Use the contact information on the right side of the page
Where to find the email of a Berlin Bürgeramt
Sources and footnotes

  2. Confirmed by an employee who built the booking system (March 2023) 



  5. Confirmed by multiple Bürgerämter in Berlin (April 2023)