To go to a Berlin Bürgeramt, you need an appointment. This guide explains how to get an appointment faster.
Book an appointment online
Choose a service in the list of services, and click “Termin berlinweit suchen”.
If there are no appointments, try again every few minutes. Most new appointments appear during working hours. There are more appointments in the morning, between 8:00 and 11:00.1 Look for appointments everywhere in Berlin, not just near you.
The Bürgeramt does not release all available appointments online. Some appointments are only for people who call 115. Other appointments are only given by Bürgeramt employees.2
Use my appointment finder
To register your address, use my Anmeldung appointment finder.
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Try refreshing the page. You can also check Berlin.de, call 115 or email your Bürgeramt. If this keeps happening, email me.
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You can also check Berlin.de, call 115 or email your Bürgeramt.
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No appointments found
This happens often. There are more appointments on weekdays between 8:00 and 17:00. Check Berlin.de, call 115 or email your Bürgeramt. It might work better.
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Looking for appointments...
Call 115
Call 115 between 7:00 and 18:00.3 This is the Bürgertelefon. They can find you a Bürgeramt appointment, even when there are no appointments online.2
They only speak German. You must wait a few minutes to talk to someone.
Email the Bürgeramt
Email your local Bürgeramt, explain what you need, and ask for an appointment. If your situation is urgent, include a proof. You might get an appointment faster, even if there are no appointments online.4 They usually reply in 1 or 2 days.
Go to the Bürgeramt in person
If your situation is urgent, you can go to the Bürgeramt in person. They will help you on the same day, or give you an emergency appointment. For example, if you need documents to travel soon, you can go in person.6
If your situation is not urgent, ask for an appointment by email. It’s faster.5
Pay someone to go for you
Relocation consultants can book the appointment for you, and go to the Bürgeramt with you. If you don’t speak German, this is a good idea. Red Tape Translation and Booka Local offer this service.
More tips
Pick any Bürgeramt
You can go to any Bürgeramt in Berlin, not just the one near you. The ones in central neighbourhoods are busier.2 You can’t go to a Bürgeramt in Brandenburg.
Use online services
You can do some things online, and avoid a Bürgeramt visit. For example, you can deregister your address (Abmeldung) by email or by post.
Multiple services in one appointment
You can do multiple things in one appointment:
- Select a Bürgeramt in this list
- Select multiple services from the list
- Click “An diesem Standort einen Termin buchen”.
How to contact the Bürgeramt
If you have a problem, email the Bürgeramt. They usually reply a few days later. Sometimes it takes a few weeks.
To contact the Bürgeramt:
- Find your local Bürgeramt
- Use the contact information on the right side of the page
