This is how you cancel a BVG yearly ticket. If you don't cancel it, it's renewed automatically every 12 months. You must cancel it at least 6 weeks before it is renewed. You can cancel your BVG subscription by email, by mail, at a BVG Kundenzentrum, or on the BVG website.

How to cancel online

You can cancel your BVG yearly ticket on the BVG website. Go here, enter your customer number (Kundennummer), and cancel your subscription.

How to cancel by email or mail

You must cancel your yearly ticket at least 6 weeks before the end of your subscription10.1. That's what the BVG says, but cancelled my subscription 3 weeks before it ended1.

You can cancel by email or by mail, but it's easier to do it online.

1. Find your BVG contract number

In order to cancel your BVG yearly ticket, you need to know your customer number (Kundennummer), your contract number (Vertragsnummer or Abonummer).

You can find these numbers on the letter you received from the BVG. This is not the number on your BVG card, and this is not the number in your order confirmation email (Abonnement Best-Nr).

2. Send a written cancellation request

Fill the template below with your information, then send the letter to the BVG by post.

Sehr geehrte Damen und Herren,

hiermit kündige ich mein oben genanntes Abonnement fristgerecht zum nächstmöglichen Zeitpunkt. Bitte senden Sie mir eine schriftliche Bestätigung der Kündigung unter Angabe des Beendigungszeitpunktes zu.

Name: [your name]
Anschrift: [your address]
Kundennummer: [your customer number]

Mit freundlichen Grüßen
[your name]

Fill this template above, print it, and mail it to this address1:

Berliner Verkehrsbetriebe (BVG)
FVM-V4 (43340)
10096 Berlin

You can also email it to abonnement@bvg.de1, but it's easier to cancel on the BVG website.

3. Receive confirmation from the BVG

Once the BVG receives your written request, they will reply with a confirmation. Your BVG yearly ticket will work until the end of your 12 month subscription.

4. Return your BVG card

At the end of your 12 month subscription, your card will stop working. You have 10 days to return the plastic card to the BVG10.5. If you do not return the card, you will be billed 10€10.5.

How to cancel in person

You can also cancel a BVG yearly ticket at any BVG Kundenzentrum. You will sign have to sign a paper, and a few days later, you will receive a confirmation letter by mail.

List of BVG Kundenzentren